Making a complaint
Provide your contact details, enquiry or engagement reference, a concise description and the outcome you are seeking. Do not include unnecessary sensitive information.
The appropriate procedure
The responsible provider and the complaints procedure should be identified in your engagement terms. External escalation depends on the provider, professional status, service and jurisdiction.
Records
Keep copies of relevant correspondence and any response dates. If you use this form, retain the reference shown after the complaint has been successfully saved.