An eVisa account error should be reported through the official process after identifying the exact discrepancy. A technical display issue and a substantive error in the immigration decision can require different responses. [1]
Identify which part of the digital record is wrong Compare the eVisa display with the grant decision and identity document. Note whether the issue is a wrong date of birth, incorrect status, missing conditions, inability to generate a share code or a sign-in problem. These do not all use the same support route.
Retain a dated record of the error, the relevant reference and what you expected to see. If you can safely capture the display, keep it for the support request rather than circulating it publicly. GOV.UK distinguishes reporting an eVisa error from updating changed personal details and recovering account access. Use the route matching the problem. [1] [2]
Keep technical correction separate from permission advice Suppose a passport has been renewed but the underlying permission remains unchanged. The task may be an account update rather than a challenge to the grant. Conversely, if the decision itself appears wrong, correcting the online display may not resolve the legal issue.
See Updating passport details in an immigration account for passport updates and Proving immigration status to a third party where an employer or another organisation needs proof. An enquiry through Immigration refusal review enquiry can identify the disputed field and any immediate work or travel concern. Keep the official report reference and check subsequent responses. A submitted error report is not confirmation that the record has been corrected or that a separate deadline has stopped.
Compare the display with the underlying grant
Write down the exact field that appears wrong and what the grant decision says. A wrong date of birth, missing permission condition and inability to generate a share code are different problems. Keep the language factual: identify the displayed value, the expected value and the document supporting it. This makes a support request easier to investigate.
Check that you are viewing the correct person's account, particularly where a parent manages accounts for several children. Note the reference associated with the grant and any more recent decision. An older letter may not describe the current position. If the disagreement concerns what permission should have been granted, an account correction request alone may not resolve the underlying legal question.
Choose the support route that matches the fault
The official error-report service covers specified problems with the eVisa record and technical access. It directs users elsewhere for changed account details and certain account-recovery issues. Use the description of the problem to choose the appropriate route. A passport renewal is normally an update question, while incorrect displayed status requires a different explanation. [1]
If you are unsure which category applies, retain the precise error message rather than choosing the most convenient option. Describe what you were trying to do and at which stage the process failed. That account is more useful than reporting that everything is broken. Do not repeatedly change unrelated personal details in an attempt to fix a status discrepancy.
Prepare a focused technical report
Provide the identifying information requested by the official service and a contact channel you can access. Where names or dates are wrong, distinguish how they appear on the eVisa from how they appear on the identity document. Follow the service's instructions for supplying both so the support team can locate the affected record without confusion.
Keep a dated copy of the report and its reference. If further information is requested, answer through the official route and retain the response. Repeated submissions with slightly different descriptions can make the history harder to follow. A short log of each report, reply and unresolved field allows the next person assisting you to understand what has already been attempted.
Manage a pending employment or housing check
Tell the relevant organisation that a correction is being requested and explain which evidence you can presently provide. Ask which official checking process it needs to use. A landlord, employer or other third party may require a particular method rather than a screenshot or the applicant's own account of their permission.
For employment, GOV.UK describes online checking and circumstances in which the Employer Checking Service is relevant. The employer must assess the appropriate process for the case. A reported eVisa error is not itself proof that a prescribed right-to-work check has been completed, and the worker should not be asked to hand over account passwords as a substitute. [3]
Review travel implications before departure
If the error affects identity or the travel document linked to the account, raise the planned journey when seeking help. Check the details of the passport you intend to use against the digital record. Do not assume a screenshot of the error report will resolve an airline's difficulty matching the passenger to their permission.
Keep the technical problem separate from any legal restriction arising from a pending application or challenge. A perfectly displayed eVisa does not answer every question about whether travel would affect that process. Ask the representative to assess the procedural position before a journey where both issues exist, and retain the official support reference for the technical correction.
Verify the correction against the original problem
When support says the issue is resolved, sign in through the official route and compare the affected field again. If the problem involved a share code, check whether the intended function now works. Record what changed and whether another discrepancy remains. Closing a support request is not a reason to overlook an unresolved difference from the grant decision.
If the correction introduces a new issue, describe it as a separate observed change while referring to the earlier report. Keep the chronological record concise. For legal advice, provide the grant, the relevant screenshots and support correspondence together. That allows the representative to distinguish a technical history from a dispute about the person's actual immigration permission.
Frequently asked questions
Should I use the error service just because I have a new passport?
A genuine change of passport details normally belongs in the UKVI account update process. Use the error route for an incorrect record, as directed by GOV.UK.
Does a screenshot replace an employer's prescribed check?
Do not assume it does. The employer should use the applicable official checking process, and any uncertainty about underlying permission needs separate advice.
Can someone else report the eVisa error for me?
The official service allows another person to assist. Use the proper reporting process and agree what information they may handle; do not treat assistance as authority to give immigration advice.
Does a submitted error report extend my permission?
No extension should be assumed from the report itself. Any question about the duration or conditions of permission needs assessment of the underlying immigration position.
How do I know the issue has actually been corrected?
Check the affected field or function after the response. Compare it with the relevant decision and keep a record of any remaining discrepancy.
Official sources
Sources checked: 9 September 2026. Check the linked guidance for subsequent changes.
- Home Office: Report an eVisa error
- Home Office: Update UKVI account details
- GOV.UK: Checking a job applicant's right to work
General information only. The appropriate action depends on your circumstances and the applicable jurisdiction.
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