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Consumer and service disputes
Practical information and related services for this topic.
Jurisdiction: England and Wales; consumer rules and redress vary by case.
Guides in this topic
25 results
GuideFaulty goods: preparing a retailer complaintGuidePoor building work: evidence to preserveGuideA trader failing to complete agreed workGuideOnline purchases and cancellation informationGuideRefund disputes after returning goodsGuideService quality complaints: documenting the agreementGuideUsed car disputes: questions for an adviserGuideA cancelled holiday: keeping booking evidenceGuideSubscription renewals and cancellation disputesGuideChargeback and Section 75: questions to checkGuideMisleading sales descriptionsGuideA deposit dispute with a service providerGuideComplaining to a professional service providerGuideOmbudsman schemes: checking eligibilityGuideAlternative dispute resolution for consumersGuideConsumer disputes involving an overseas traderGuideHome improvement contracts: pre-dispute recordsGuideGuarantees and statutory rightsGuideA digital product not working as describedGuideA retailer no longer tradingGuideWriting a clear complaint chronologyGuideA settlement offer from a traderGuideCourt action after a consumer complaintGuideEvidence of verbal promises by a salespersonGuideChoosing the right consumer redress route